Is There A Waiting List?
We don’t normally have a waiting list. In most cases, we can book you for a session within the same week that you call. This applies to massage therapy, podiatry, physiotherapy, and our other services. On some days, we can even schedule you in on the same day you call.
Our personnel will inform you of any availability, in the event our schedule is full.
How Long Does The First Appointment Last?
Massage appointments are booked in increments of 30 minutes, with an additional 30 for the initial appointment. The massage sessions can be 30 minutes, 50 minutes, 90 minutes, or 120 minutes.
For podiatry and physiotherapy, the initial meeting is anywhere from 30 to 40 minutes. Subsequent sessions are 20 minutes each unless you choose to extend.
For hydrotherapy, the first appointment is 40 minutes. Subsequent sessions are in the 30-minute mark.
How Many Sessions Do I Need?
The number of sessions required will vary based on a number of factors. Chief among these is the severity of the condition. Your physical well-being may also be a factor, as well as any exercise programs or medical regimens you are under.
Please discuss this matter with our therapists on your first consultation. There are no set numbers of sessions, so the matter is handled on a case by case basis.
Can I Schedule An Appointment On A Weekend?
Yes, you can. Our operating hours are 7am to 7pm on Mondays to Fridays. On Saturdays, we are open from 8am to 12pm. Please contact us if you wish to inquire about availability on Sundays and holidays.
How Do I Book?
You can call one of our receptionists. Or you can book online. Both methods will allow you to choose a date and time that is most convenient for you.
How Do I Pay?
For private clients, you pay at the reception area. If you are coming in due to worker’s compensation or referral, we will invoice your insurance company directly. For DVA and EPC referrals, we process the payment online at no expense to you.
What Should I Wear?
We recommend wearing loose-fitting clothing. For treatments on the lower limb, we advise shorts. If you are receiving hydrotherapy, we recommend bringing an extra set of clothing suitable for swimming. A changing area will be provided for you.
What Conditions Can You Treat?
Massage therapy can address a number of concerns. Primarily, it is used for relaxation, but also for relieving muscle tension. It is also used to help loosen musculature, relieve stress, and as part of a program for post-injury or post-surgical care.
Podiatry addresses a number of conditions related to the foot and leg. From general foot care to blisters, wart removal to heel and foot pain, podiatry can be used to address a variety of issues. We can also recommend and create custom orthotic inserts based on your condition.
Physiotherapy and hydrotherapy are beneficial for a number of physical conditions. Both can also help alleviate aches, pains, and address post-injury trauma.
Our physiotherapists can also offer help with sciatica. We have a great deal of experience addressing this problem, both in treating the condition and using massage to provide post-treatment care.
If I’m Injured, Should I Stop Exercising?
Depending on the severity of the injury, that may be advised. We recommend consulting with a medical professional to be sure.