FAQ Physiotherapy

What if I’m unable to attend my appointment?

You must cancel or reschedule 4 hours before your appointment time, or else a late cancellation or DNA fee will apply.

Is There A Waiting List?

Physiotherapy schedules normally allow for appointments within the week you call, so there is no waiting list. Our receptionists will inform you of the earliest available opening, including if it’s the same day you call.

How Long Does The First Appointment Last?

Initial meetings can run up to 40 minutes depending on the nature of the injury and the experience of the physiotherapist. Subsequent sessions last for 20 minutes.

How Many Sessions Do I Need?

The number of sessions will vary. Please discuss this with a medical professional or with the therapist during your initial consultation. This matter is handled on a case-by-case basis, so there is no “standard number” of sessions.

Can I Schedule An Appointment On A Weekend?

Saturday appointments are available from 8 am to 12 pm. 

How Do I Book?

You can call one of our receptionists. Or you can book online. Both methods will allow you to choose a date and time that is most convenient for you.

How Do I Pay?

The reception area processes all private client payments. If you are here due to DVA, we process the payment online. If this is a matter of worker’s compensation or motor vehicle accidents, all invoices are sent to your insurance company as long as you have a doctor’s referral and a claim number.

What Should I Wear?

Loose-fitting clothing is recommended. If your treatment targets the lower limb, wear shorts that you can remove easily.

What Conditions Can You Treat?

Physiotherapy and hydrotherapy are beneficial for virtually all musculoskeletal pathologies. Both help alleviates and heals aches, pains, and address post-injury trauma.

If I’m Injured, Should I Stop Exercising?

Depending on the severity of the injury, this may be advised. We recommend consulting with a medical professional to be sure.

I have sciatica. Can a Physio help with this?

Sciatica is generally caused by a disc injury to the lower back. Our physiotherapists are very experienced with this condition so it is best to consult with one of them as soon as possible. Once the condition has settled then hydrotherapy and exercise rehabilitation can begin/progress.

What conditions can Physiotherapy treat?

Physiotherapy is beneficial for any pain, injury, or condition you may have in your body.